Calgary Public Library Management
Executive Leadership Team
Bill joined the Calgary Public Library in early 2014 from King County Library System (KCLS) in western Washington State. During his 25-year tenure at KCLS, Bill’s vision and leadership kept KCLS in the forefront of public libraries nationally for technology and collection management as well as managing unprecedented growth, including annual circulation exceeding more than 22 million items. In addition, Bill has served in leading roles in a number of local and statewide organizations before his role as Library Director in King County. Under his leadership, KCLC was the Library Journal's "Library of the Year" in 2011 and the Seattle Municipal League's "Outstanding Civic Organization" in 2012.
Ellen completed her undergraduate, graduate and library education at the University of British Columbia and the University of Alberta and has worked in both academic and public libraries. A long-term library employee, she has also served as Manager of the Humanities Department in the Central Library, Manager of Human Resources, Assistant Director for Customer Services, and Interim CEO. Ellen has been involved in the development of service strategies, human resource planning and training throughout her library career and considers staff to be the Library’s principal asset.
Paul earned an undergraduate degree from the University of Western Ontario and a MBA degree from the Schulich School of Business at York University. Before joining the Calgary Public Library, he gained library and municipal experience at the Mississauga Library System and The City of Mississauga respectively. He oversees policy development and strategic planning for the Human Resources, Information Technology and Facility Management functions at the Library.
Elrose completed her undergraduate education at the University of Saskatchewan and the requirements for the CMA designation shortly thereafter. Before being hired by the Calgary Public Library in August 2007, she gained valuable experience at several financial and governmental organizations.
Cathy has worked in many capacities at the Calgary Public Library after completing her graduate studies at the University of British Columbia. She started her career as a children’s librarian, was Manager of the Crowfoot Branch and Manager of Community Services. Cathy continues to find magic in books and stories and believes in the transformative power of librarians to connect people with ideas. She is keenly interested in the special role libraries play in our communities and actively works to develop unique partnerships to achieve extraordinary results.
Heather Robertson (Director, Service Design)
Heather completed her undergraduate degree from the University of Calgary and her MLIS from the University of Alberta. After 14 years of experience working in various public and academic library environments, Heather started her professional career with the Calgary Public Library in 2005 as a Special Projects Librarian in the newly launched Diversity Services department. Over the last 10 years, she has served as a Branch Librarian, Manager of Diversity Services, Manager of Community Services and, most recently, as a member of the library team that led the design of the New Central Library.
Mark Asberg (Director, Service Delivery)
After completing his MLIS and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.
Paul serves as both the Director of External Relations at the Library and President & CEO of the Library Foundation. He comes from the world of fundraising and previously focused his expertise on hospitals and universities, including the Hamilton Health Sciences Foundation, Sunnybrook Health Sciences Foundation and the University of Waterloo. In addition to holding a B.Math, he has recently completed the Executive Program for Non-Profit Leaders at Stanford University. Paul’s mission: to work strategically with the marketing communications team to create and sustain a vibrant community of library patrons — and this community includes all Calgarians — who fully share and take pleasure in the tangible and intangible benefits, rewards and opportunities that only a library membership can provide.
Service Delivery Managers — Community Libraries
|Alexander Calhoun, Memorial Park, Signal Hill||Jean Ludlam|
|Bowness, Crowfoot||Donna Bedry|
|Country Hills, Judith Umbach||Ann Lidgren|
|Fish Creek, Glenmore Square||Sharon Wirzba|
|Forest Lawn, Saddletowne, Village Square||Sara House|
|Nose Hill, Louise Riley, Shaganappi||Allison Thomson|
|Shawnessy, Southwood||Carole Marion|
Service Delivery Managers — Central Library
|Membership Services||Evette Berry|
|Service Delivery||Shannon Slater|
Service Design Managers
|Service Planning||Sarah Meilleur|
|Service Design Support||Carolyn Reicher|
Service Design Leads
|Service Design Lead, Civic Literacy, Job Seekers and Small Business||Shauna May|
|Service Design Lead, Digital Literacy||Pam Medland|
|Service Design Lead, Early Literacy||Vacant|
|Service Design Lead, School Aged Children||Anne O'Sullivan|
|Service Design Lead, Services for Newcomers||Jackie Flowers|
|Service Design Lead, Services for Readers||Rosemary Griebel|
|Service Design Lead, Services for Teens||Carrie Kitchen|
|Volunteer Resources||Azmin Poonja|
|Planning and Operations||Patrick Ulrich|
|Human Resources||Nadia Attah-Effah|
|Information Technology||Scott Stanley|
|Information Technology Operations||Bonita Burchat|
|Information Technology Infrastructure||Carlo Rivas Castagnino|
|Information Technology Interfaces||Anton Chuppin|
Marketing & Communications
|Marketing & Communications||Katherine Cormack|