Executive Leadership Team
Bill joined the Calgary Public Library as its CEO in early 2014. Previously, Bill was the Director of the King County Library System in western Washington state, where he led King County to become the Library Journal's "Library of the Year" in 2011. In his time at the Calgary Public Library, Bill has been busy. He is working hard on developing relationships for the Library with government and community groups and partnerships with the school boards. Among his other initiatives are a full rebranding, a new catalogue and website, a focus on safety at the Central Library, free library cards for all, the growth of the Library’s Foundation, and a refresh in the design and collections at all libraries in the system.
Ellen completed her undergraduate, graduate and library education at the University of British Columbia and the University of Alberta and has worked in both academic and public libraries. A long-term library employee, she has also served as Manager of the Humanities Department in the Central Library, Manager of Human Resources, Assistant Director for Customer Services, and Interim CEO. Ellen has been involved in the development of service strategies, human resource planning and training throughout her library career and considers staff to be the Library’s principal asset.
Paul earned an undergraduate degree from the University of Western Ontario and a MBA degree from the Schulich School of Business at York University. Before joining the Calgary Public Library, he gained library and municipal experience at the Mississauga Library System and The City of Mississauga respectively. He oversees policy development and strategic planning for the Human Resources, Information Technology and Facility Management functions at the Library.
Elrose completed her undergraduate education at the University of Saskatchewan and the requirements for the CMA designation shortly thereafter. Before being hired by the Calgary Public Library in August 2007, she gained valuable experience at several financial and governmental organizations.
Sarah Meilleur (Acting Director, Service Design)
Sarah completed her undergraduate degree from the University of Calgary and her MLIS from the University of Western Ontario. With 10+ years of experience at Calgary Public Library, Sarah has served in a variety of roles, including Manager of the Humanities and Local History department, Manager of Information Services, and Manager of Service Planning. Sarah serves as the vice-chair for the Calgary Heritage Authority, and participated in the Century Homes project, which won the Governor General’s Award for Community Programming. She is passionate about the ways in which public libraries transform lives and build community.
Heather Robertson (Director, Service Design)
Heather completed her undergraduate degree from the University of Calgary and her MLIS from the University of Alberta. After 14 years of experience working in various public and academic library environments, Heather started her professional career with the Calgary Public Library in 2005 as a Special Projects Librarian in the newly launched Diversity Services department. Over the last 10 years, she has served as a Branch Librarian, Manager of Diversity Services, Manager of Community Services and, most recently, as a member of the library team that led the design of the New Central Library.
After completing his MLIS and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.
Paul serves as both the Director of External Relations at the Library and President & CEO of the Library Foundation. He comes from the world of fundraising and previously focused his expertise on hospitals and universities, including the Hamilton Health Sciences Foundation, Sunnybrook Health Sciences Foundation and the University of Waterloo. In addition to holding a B.Math, he has recently completed the Executive Program for Non-Profit Leaders at Stanford University. Paul’s mission: to work strategically with the marketing communications team to create and sustain a vibrant community of library patrons — and this community includes all Calgarians — who fully share and take pleasure in the tangible and intangible benefits, rewards and opportunities that only a library membership can provide.
Service Delivery Managers — Community Libraries
|Alexander Calhoun, Memorial Park, Signal Hill||Jean Ludlam|
|Bowness, Crowfoot||Donna Bedry|
|Country Hills, Judith Umbach||Jennifer Waugh|
|Fish Creek, Quarry Park Library||Sharon Wirzba|
|Forest Lawn, Saddletowne, Village Square||Sara House|
|Nose Hill, Louise Riley, Nicholls Family||Allison Thomson|
|Shawnessy, Southwood||Carole Marion|
Service Delivery Managers — Central Library
|Membership Services||Evette Berry|
|Service Delivery||Shannon Slater|
Service Design Managers
|Service Design Support||Carolyn Reicher|
Service Design Leads
|Service Design Leads design, develop and evaluate a range of system-wide Library programs and services in the following key areas: civic and digital literacy, early literacy, and services for Indigenous communities, newcomers, children, teens, and readers.|
|Volunteer Resources||Azmin Poonja|
|Planning and Operations||Patrick Ulrich|
|Human Resources||Nadia Attah-Effah|
|Information Technology||Scott Stanley|
|Information Technology Operations||Bonita Burchat|
|Information Technology Infrastructure||Carlo Rivas Castagnino|
|Information Technology Interfaces||Anton Chuppin|
Marketing & Communications
|Marketing & Communications||Katherine Cormack|