Library Leadership

Executive Leadership Team

image of Bill PtacekBill Ptacek (Chief Executive Officer)

Bill joined the Calgary Public Library in early 2014 from King County Library System (KCLS) in western Washington State. During his 25-year tenure at KCLS, Bill’s vision and leadership kept KCLS in the forefront of public libraries nationally for technology and collection management as well as managing unprecedented growth, including annual circulation exceeding more than 22 million items. In addition, Bill has served in leading roles in a number of local and statewide organizations before his role as Library Director in King County. Under his leadership, KCLC was the Library Journal's "Library of the Year" in 2011 and the Seattle Municipal League's "Outstanding Civic Organization" in 2012.


Ellen-3aEllen Humphrey (Deputy Chief Executive Officer)

Ellen completed her undergraduate, graduate and library education at the University of British Columbia and the University of Alberta and has worked in both academic and public libraries. A long-term library employee, she has also served as Manager of the Humanities Department in the Central Library, Manager of Human Resources, Assistant Director for Customer Services, and Interim CEO. Ellen has been involved in the development of service strategies, human resource planning and training throughout her library career and considers staff to be the Library’s principal asset.


Paul-2aPaul Lane (Director, Corporate Services)

Paul earned an undergraduate degree from the University of Western Ontario and a MBA degree from the Schulich School of Business at York University. Before joining the Calgary Public Library, he gained library and municipal experience at the Mississauga Library System and The City of Mississauga respectively. He oversees policy development and strategic planning for the Human Resources, Information Technology and Facility Management functions at the Library.


image of Elrose KlauseElrose Klause (Controller)

Elrose completed her undergraduate education at the University of Saskatchewan and the requirements for the CMA designation shortly thereafter. Before being hired by the Calgary Public Library in August 2007, she gained valuable experience at several financial and governmental organizations.


CathyFreerCathy Freer-Leszczynski (Partnership Development)

Cathy has worked in many capacities at the Calgary Public Library after completing her graduate studies at the University of British Columbia. She started her career as a children’s librarian, was Manager of the Crowfoot Branch and Manager of Community Services. Cathy continues to find magic in books and stories and believes in the transformative power of librarians to connect people with ideas. She is keenly interested in the special role libraries play in our communities and actively works to develop unique partnerships to achieve extraordinary results.


Image of Sarah Meilleur

Sarah Meilleur (Acting Director, Service Design)

Sarah completed her undergraduate degree from the University of Calgary and her MLIS from the University of Western Ontario. With 10+ years of experience at Calgary Public Library, Sarah has served in a variety of roles, including Manager of the Humanities and Local History department, Manager of Information Services, and Manager of Service Planning. Sarah serves as the vice-chair for the Calgary Heritage Authority, and participated in the Century Homes project, which won the Governor General’s Award for Community Programming. She is passionate about the ways in which public libraries transform lives and build community.



Heather Robertson (Director, Service Design)

Heather completed her undergraduate degree from the University of Calgary and her MLIS from the University of Alberta. After 14 years of experience working in various public and academic library environments, Heather started her professional career with the Calgary Public Library in 2005 as a Special Projects Librarian in the newly launched Diversity Services department. Over the last 10 years, she has served as a Branch Librarian, Manager of Diversity Services, Manager of Community Services and, most recently, as a member of the library team that led the design of the New Central Library.


Mark_AsbergMark Asberg (Director, Service Delivery)

After completing his MLIS and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.


WebsiteThumb_PMRPaul McIntyre Royston (Director, External Relations)

Paul serves as both the Director of External Relations at the Library and President & CEO of the Library Foundation. He comes from the world of fundraising and previously focused his expertise on hospitals and universities, including the Hamilton Health Sciences Foundation, Sunnybrook Health Sciences Foundation and the University of Waterloo. In addition to holding a B.Math, he has recently completed the Executive Program for Non-Profit Leaders at Stanford University. Paul’s mission: to work strategically with the marketing communications team to create and sustain a vibrant community of library patrons — and this community includes all Calgarians — who fully share and take pleasure in the tangible and intangible benefits, rewards and opportunities that only a library membership can provide.


Service Delivery Managers — Community Libraries

Alexander Calhoun, Memorial Park, Signal Hill Jean Ludlam
Bowness, Crowfoot Donna Bedry
Country Hills, Judith Umbach Ann Lidgren
Fish Creek, Quarry Park Library Sharon Wirzba
Forest Lawn, Saddletowne, Village Square Shauna May
Nose Hill, Louise Riley, Nicholls Family Allison Thomson
Shawnessy, Southwood Carole Marion

Service Delivery Managers — Central Library

Manager Gerry Burger-Martindale
Membership Services Evette Berry
Service Delivery Shannon Slater

Service Design Managers

Collections Marshall Sumka
Service Planning (vacant)
Service Design Support Carolyn Reicher

Service Design Leads

Service Design Lead, Civic Literacy, and Digital Literacy Christine Pinkney
Service Design Lead, Early Literacy Kristen Duke
Service Design Lead, School Aged Children (vacant)
Service Design Lead, Services for Newcomers Jackie Flowers
Service Design Lead, Services for Readers Rosemary Griebel
Service Design Lead, Services for Teens Carrie Kitchen

Volunteer Resources

Volunteer Resources Azmin Poonja


Planning and Operations Patrick Ulrich
Operations Steve Donnelly

Financial Services

Accounting Chae Jun
Purchasing David Tickner

Human Resources

Human Resources Nadia Attah-Effah

Information Technology

Information Technology Scott Stanley
Information Technology Operations Bonita Burchat
Information Technology Infrastructure Carlo Rivas Castagnino
Information Technology Interfaces Anton Chuppin

Marketing & Communications

Marketing & Communications Katherine Cormack