All Library locations are open at regular hours. For the latest updates to service, visit calgarylibrary.ca/covid-19

Library Updates on COVID-19

All locations are open at regular service hours.

On September 15, the Province announced it was returning to a State of Public Health Emergency, with new public health measures and restrictions.

All Calgary Public Library locations remain open and operating at regular hours, along with a wide range of virtual and contactless services. The health and safety of our employees and visitors remain our top priority, and we are committed to providing as much service as safely possible. 

Find the most up-to-date details on our available services, and what to know when visiting the Library, below.

COVID-19 Cases at Library locations

Library services

Our available services

  • Browsing physical collections
  • Virtual programs
  • Printing, copying, and Wi-Fi
  • Desktop and Chromebook access*
  • Study space*
  • Reading Room Study Space at select locations
  • Interior book returns
  • Exterior return chutes
  • Early Learning Centres access (no loose play materials available)
  • Limited indoor seating for small groups
  • Curbside holds pick-up
  • Build a Book Bag
  • Wellness Desk

Services not currently available

  • As of September 15, Indoor, group programs have been suspended until further notice. Browse virtual programs available in our online program guide.
  • Eating and drinking is currently not allowed in public Library spaces.
  • All third-party events and room bookings will be suspended until further notice.
  • Public meeting room bookings will be suspended until further notice.
  • Curbside Printing has been discontinued, and is not available at any Library location.

*All locations except Rocky Ridge and Saddletowne

 

Health and safety guidelines

Mask guidelines

As of Saturday, September 4, 2021, masks are required in all public and staff Library spaces, in accordance with provincial recommendations and the City of Calgary's Pandemic Face Covering Bylaw.

Staff and patrons are asked to self-monitor for COVID-19 symptoms and are not to enter any Library location if they meet criteria for self-isolation.

In-person programs

All indoor, group programs have been suspended at this time. Library programs will be provided virtually. Browse virtual program options for all ages in our program guide.

Sanitization stations

Hand sanitizer is available when you enter the Library and throughout each location. We ask that you please maintain hand sanitizing practices during your Library visit.

Physical distancing

Physical distancing is required for Library staff and patrons. Locations will have reduced capacity to support physical distancing.

Returns, Holds, and Fines

How can I return Library materials?

Materials can be returned inside when the Library is open. Exterior book return chutes also remain open during and after open hours at most Library locations.

I have a hold ready; can I pick it up?

Yes. You can enter the Library to pick up your holds. All locations, except Rocky Ridge will also continue to offer  Curbside Holds Service. Read How to Use Our Curbside Holds and Pickup Service  or watch our video for more information.  

My book is due, but I can’t come into a Library. What do I do?

Your items will automatically renew the morning of their due date, up to four times. If you receive email notifications from the Library, an email will be sent on the due date to let you know whether the auto-renewal was successful.

On July 1, 2020, the Library moved to a Fine Free model to help Calgarians during this challenging time and to permanently reduce barriers to service. Read more about our fine free model and it means for your borrowing here.

 

Library Hotline

Our staff are here to answer all your questions.  Need a book recommendation, tech support, help with schoolwork, or information about current events? Call the Library Hotline at 403.260.2600 or contact us online.

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19 to Zero

We can all play a part in staying safe and seeing our lives get back to normal, and the Library wants to help.

That’s why we’re working with 19 to Zero to share timely and accurate information as part of the fight against COVID-19.

19 to Zero is a coalition of public health experts, behavioural economists, and creative professionals dedicated to understanding and building public trust around COVID-19 safety behaviours and supporting a successful vaccination rollout.

 

Calgary Public Library is a trusted source for accurate information and resources. In working with 19 to Zero, the Library will provide the latest COVID-19 information and offer programming opportunities to share information and encourage community learning, with the ultimate goal of reducing vaccine hesitancy.

We encourage you to stay up to date with information from 19 to Zero, share it with your community, and join us in dialogue through online programs.

What You Can Do

Keep Yourself and Your Community Healthy

  • Cover your mouth with a tissue or your upper sleeve when coughing or sneezing.
  • Discard used tissues immediately.
  • Wash your hands often for at least 20 seconds with soap and water or use hand sanitizer that is 60–90% alcohol-based.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Practice social distancing. Try to keep an optimal six-foot distance from other people.
  • Stay home if you are not feeling well or experiencing flu-like symptoms. Contact your doctor. Call 811 if you need connection to a medical professional.

Health Alerts and Information

Mental Health Resources

Access the Wellness Desk to get free support for mental health challenges and addictions by calling 403.299.9699. On the Wellness Desk webpage, you can find a list of community organizations that you can also access for support, and other resources.

Mental Health Resources

  • COVID-19 and Your Mental Health
    Find information and tips from Alberta Health Services on COVID-19 and mental health.
  • Help in Tough Times
    Find links to support and resources from Alberta Health Services.
  • AHS Text4Hope
    Text4Hope is a free service providing three months of daily Cognitive Behavioural Therapy (CBT) based text messages written by mental health therapists.
  • MoreGoodDays
    Receive a daily dose of inspiration and advice, straight to your phone via text message. This project was started by a University of Alberta researcher to support mental health during the pandemic.
  • Coping and Connection for Children and Families During COVID-19
    Find information and support from Alberta Health Services about mental health for children and families during COVID-19
  • Practical and Emotional Preparedness for a Pandemic
    Easy-to-read information from Alberta Health Services to help you prepare and maintain healthy habits during a pandemic.
  • Healthy Together
    Your guide to family and home life during COVID-19. Each weekday, Alberta Health Services posts a new story about how families can be healthy, active, and safe during these changing times.
  • Mental Health Wellness Videos
    A series of short (one to 2.5 minutes) videos on mental wellness by a doctor from Alberta Health Services on a variety of topics.
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Library at Home

You and your family can continue to use Library resources at home, including virtual storytimes, learning resources and study help, and streaming platforms for books, movies, and music.

Visit our Library at Home section to find something for every age, including recommendations from our librarians.

Start exploring