Digital Communications Officer

In January of 2015, the Calgary Public Library launched an exciting and ambitious strategic plan to re-imagine library services for Calgarians.

 The new Calgary Public Library represents unlimited possibilities and inspires people of all ages to wonder, seek, discover, and share. Calgary’s 20 (and growing) community libraries are community hubs that ignite learning, discussion, invention, and action and this is accomplished through the Library’s commitment to:

  • be a vital part of strengthening neighbourhoods in a growing city
  • bring the library into more people’s lives by removing barriers and increasing access to information in all its forms
  • focus on services that make a difference
  • develop innovative and collaborative partnerships with our community to leverage collective knowledge and expertise
  • build welcoming, inclusive and dynamic library spaces and places within the heart of our communities.

The Calgary Public Library acknowledges the traditional territories and oral practices of the Blackfoot people, the Nakota people of the Stoney Nation, the Beaver people of the Tsuut’ina Nation, and the peoples of the Métis Nation of Alberta, Region Three.

Acknowledging the traditional lands of where our 20 libraries are located on is one small step in our efforts toward reconciliation. Calgary Public Library is committed to responding to the Truth and Reconciliation Commission’s Calls to Action as well as the City of Calgary’s White Goose Flying Report, a local response to the Truth and Reconciliation Commission’s report.

As a public gathering space and information hub, the Library has the responsibility to create safe and inclusive spaces. The Library commits to honouring the lifelong learning traditions of Indigenous peoples, Indigenous teachings and practices, and providing opportunities to help educate Calgarians on the history and legacy of residential schools.

It is the goal of the Library to take meaningful and sustainable steps to Indigenize the Calgary Public Library System and ensure that the values of inclusivity, collaboration, and respect inform planning and decision making.

To achieve our vision, Calgary Public Library is seeking leaders with ideas, energy, passion and commitment who can help us make a difference in the lives of Calgarians and take public library services to a new level of excellence.


Digital Communications Officer
(Permanent, Full-Time)

Reporting to the Director, Communications, the Digital Communications Officer assists in the planning, development, implementation, and evaluation of effective and strategic internal and external digital marketing and communications initiatives. Working with a range of internal and external stakeholders, this role is a critical content developer and representative of the Library’s voice and brand through web and social media.

The successful candidate will be a self-starter with a positive attitude that will champion change and innovation. The ability to work positively in a collaborative and innovative team environment is essential. Experience with media relations and a strong understanding of marketing strategy and reporting is required. Demonstrated knowledge and understanding of marketing and communications principles is important.

Key Responsibilities

  • Plans, develops, implements, and evaluates innovative, responsive and cost-effective internal and external strategic and integrated digital marketing and communications activities, including community engagement – in support of the overarching goals and objectives of the Marketing & Communications department
  • Produces and/or edits a wide variety of digital communications
  • Initiates and maintains contact with outside agencies
  • Keeps abreast of relevant external developments through environmental scanning of platforms including, but not limited to websites, social media sites, blogs, and videos
  • Participates actively in activities which support and enhance the accomplishment of system goals and objectives, as assigned
  • Works positively and productively with staff
  • Demonstrates continuous individual growth and development
  • Other related duties


  • Bachelor level University degree in Marketing, Communications, or other related field
  • A minimum of four years of directly related experience
  • Knowledge of relevant content management systems e.g. WordPress, Bibliocommons
  • Strong understanding of user-centred design in developing and maintaining web platforms
  • Knowledge and understanding of relevant technological tools and systems e.g. SEO, Google Analytics, AdWords, etc.
  • Exceptional customer service skills
  • Excellent writing and editing skills (photo/video/text)
  • Ability to multi-task and prioritize work
  • Strong interpersonal skills and ability to work effectively with a variety of groups
  • Ability to work occasional evenings and weekends is required


  • Extended Health and Dental Benefits
  • Participation in the Local Authorities Pension Plan (LAPP)
  • Life Insurance
  • Employee Family Assistance Program (EFAP)
  • The opportunity to contribute to an award-winning library system, grow professionally and make a positive difference in the lives of Calgarians

How to Apply

If Digital Communications Officer sounds like the next chapter in your career story, take this opportunity to make a real contribution to one of Canada's leading public library systems. Please send a cover letter and resume to:

Be sure to quote competition number “159” in the subject line of your e-mail.

The closing date for this competition is May 26, 2018.

We thank all who apply but only those selected for an interview will be contacted. Any personal information submitted will be managed in accordance with the Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. Canadian citizens and permanent residents of Canada will be given priority.  Applicants must be legally eligible to work in Canada.