Job Posting

In January of 2015, the Calgary Public Library launched an exciting and ambitious strategic plan that will re-imagine library services for Calgarians today and into the future.


The new Calgary Public Library represents unlimited possibilities and inspires people of all ages to wonder, seek, discover, and share. Calgary’s 18 (and growing) community libraries are community hubs that ignite learning, discussion, invention, and action and this is accomplished through the Library’s commitment to:

  • be a vital part of strengthening neighbourhoods in a growing city
  • bring the library into more people’s lives by removing barriers and increasing access to information in all its forms
  • focus on services that make a difference
  • develop innovative and collaborative partnerships with our community to leverage collective knowledge and expertise
  • build welcoming, inclusive and dynamic library spaces and places within the heart of our communities.


To achieve our vision, Calgary Public Library is seeking leaders with ideas, energy, passion and commitment who can help us make a difference in the lives of Calgarians and take public library services to a new level of excellence.

SERVICE DESIGN LEAD (School Age Children)



As a key member of the Service Design team, the position of Service Design Lead (School Age Children) will be primarily responsible for the design, development and evaluation of a rich continuum of system-wide services for School Age Children that further the goals of the Library’s strategic plan.


Calgary Public Library seeks to be an innovator and a leader in this area, designing enriching learning experiences that:

  • engage children in fun, accessible and inspiring programs and services that promote positive child development, empower continued learning and growth, foster a love of reading, and contribute to school success
  • position the Library as a critical resource for students and their families and a key player in community-wide impact initiatives (particularly those designed to support resiliency and grade level achievement)
  • connect and leverage the strengths of key stakeholders (including school boards and community organizations)


As part of a dynamic team of leaders, the successful candidate will also have opportunity to participate in other design projects, contributing to a cross-functional workplace environment that encourages a creative and open-minded approach to idea generation, program and service design and problem solving.

Candidate Profile

  • Master level degree (e.g. Masters of Education, Master of Library Science); OR Bachelor University degree and considerable directly-related experience
  • Proven record of excellence of at least three years' directly related professional work experience, including experience in developing innovative services for children and their families; knowledge of and experience in a public library setting is an asset
  • A passion for and experience in designing transformative programs and services that demonstrate creativity and design thinking principles and utilize a patron-focused approach and a commitment to exploring and integrating external influences and best practices
  • Excellent relationship building and networking skills
  • Demonstrated experience and success with change management, particularly motivating and inspiring others
  • Superior communication (verbal and written), problem-solving, and decision-making skills
  • Knowledge and understanding of project management tools and strategies



Key Accountabilities

  • Leads the identification of need, design, development and packaging of innovative and cost-effective system-wide library services and programs for school age children
  • Conduct research and environmental scans to identify trends and opportunities
  • Implement evaluation strategies to assess effectiveness and impact, with the aim of continuously improving services and programs
  • Leadership of project teams, including budget accountability, as required in service design and the piloting of new initiatives
  • Develop training to build staff capacity to support the implementation of programs and services
  • Active participation and Library representation in the broader network of organizations serving the respective areas of focus in Calgary
  • Continuous personal development and growth as a leader




  • Competitive salary
  • Extended Health and Dental Benefits
  • Participation in the Local Authorities Pension Plan (LAPP)
  • Employee Family Assistant Program (EFAP)
  • Opportunity to contribute to an award-winning library system, grow professionally, and make a positive difference in the lives of Calgarians

How to apply:


If Service Design Lead (School Age Children) sounds like the next chapter in your career story, take this opportunity to make a real contribution to one of Canada's leading public library systems.  Please send a cover letter and resume to:


Be sure to quote competition number “F15-53“ in the subject line of your e-mail.



This competition will remain open until the position is filled.




We thank all who apply but only those selected for an interview will be contacted. Any personal information submitted will be managed in accordance with the Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. Canadian citizens and permanent residents of Canada will be given priority.  Applicants must be legally eligible to work in Canada.