Library Leadership

Executive Leadership Team

Bill Ptacek (Chief Executive Officer)

Bill joined the Calgary Public Library as its CEO in early 2014. Previously, Bill was the Director of the King County Library System in western Washington state, where he led King County to become the Library Journal's "Library of the Year" in 2011. In his time at the Calgary Public Library, Bill has been busy. He is working hard on developing relationships for the Library with government and community groups and partnerships with the school boards. Among his other initiatives are a full rebranding, a new catalogue and website, a focus on safety at the Central Library, free library cards for all, the growth of the Library’s Foundation, and a refresh in the design and collections at all libraries in the system.

Paul Lane (Director, Corporate Services)

Paul earned an undergraduate degree from the University of Western Ontario and a MBA degree from the Schulich School of Business at York University. Before joining the Calgary Public Library, he gained library and municipal experience at the Mississauga Library System and The City of Mississauga respectively. He oversees policy development and strategic planning for the Human Resources, Information Technology and Facility Management functions at the Library.

Elrose Klause (Controller)

Elrose completed her undergraduate education at the University of Saskatchewan and the requirements for the CMA designation shortly thereafter. Before being hired by the Calgary Public Library in August 2007, she gained valuable experience at several financial and governmental organizations.

Jackie Flowers (Acting Director, Service Design)

Jackie earned her undergraduate degree in business from the University of Western Ontario and a Masters of Information degree from the University of Toronto. She joined Calgary Public Library in 2012 as a Community Outreach Librarian. She currently oversees the Service Design team and the Collection department at the Library.

Sarah Meilleur (Director, Service Delivery, City Centre Community Libraries and Central Library)

Sarah completed her undergraduate degree from the University of Calgary and her MLIS from the University of Western Ontario. With 10+ years of experience at Calgary Public Library, Sarah has served in a variety of roles, including Manager of the Humanities and Local History department, Manager of Information Services, and Manager of Service Planning. Sarah serves as the vice-chair for the Calgary Heritage Authority, and participated in the Century Homes project, which won the Governor General’s Award for Community Programming. She is passionate about the ways in which public libraries transform lives and build community.

Mark Asberg (Director, Service Delivery, Community Libraries and System Operations)

After completing his MLIS and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.

Mary Kapusta (Director, Communications)

Mary is an alumna from the University of Toronto and a graduate of the Rozsa Arts Management Program at the Haskayne School of Business. After beginning her career in publishing, Mary was Marketing Manager at Wordfest before joining the National Music Centre in 2013. While there she led major marketing and communications projects that included crisis communications around the 2013 floods, a capital fundraising campaign, national and international media campaigns, content marketing strategies, and the opening of the National Music Centre’s new 160,000 square foot facility in July, 2016. She has worked in marketing and communications within the cultural sector for over ten years.


Service Delivery Managers — Community Libraries

Giuffre Family, Memorial Park, Louise Riley Donna Bedry
Nicholls Family Allison Thomson
Country Hills, Judith Umbach, Sage Hill Shauna May
Crowfoot, Rocky Ridge, Bowness Jean Ludlam
Fish Creek, Quarry Park, Southwood Sara House
Forest Lawn, Saddletowne, Village Square Shannon Slater
Nose Hill, Signal Hill Evette Berry
Shawnessy, Seton Jessie Campbell

Service Delivery Managers — Central Library

Service Delivery Jen Waugh
Support Services Allison Thomson

Service Design Managers

Collections Marshall Sumka

Service Design Leads

Service Design Leads design, develop and evaluate a range of system-wide Library programs and services in the following key areas: civic and digital literacy, early literacy, and services for Indigenous communities, newcomers, children, teens, and readers.
Alayna Many Guns
Carrie Kitchen
Kate Schutz
Mary Graham
Meghan Durieux
Rosemary Griebel


Planning and Operations Patrick Ulrich
Operations Steve Donnelly

Financial Services

Accounting Chae Jun
Purchasing David Tickner

Human Resources

Human Resources Nadia Attah-Effah

Information Technology

Information Technology Scott Stanley
Information Technology Operations Bonita Burchat
Information Technology Infrastructure Carlo Rivas Castagnino
Information Technology Interfaces Anton Chuppin

Volunteer Resources

Volunteer Resources Azmin Poonja