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How to Use Our Curbside Holds and Pickup Service

While you can enter all Library locations to pick up your holds, our contactless curbside pick-up service is also available at all locations during open hours except Rocky Ridge. 

Here's how our Curbside Holds Service works.

  • Browse the catalogue and place items on hold as usual.
  • When your item becomes available, you will be notified.
  • Once you are notified, go to the Library location where your hold is located. Check the hours of operation for your pick-up location online before visiting. 
  • Once you’ve arrived at your location, call the pickup number that is posted outside. Staff will then prepare your holds.  
  • Staff will place your holds and the pickup table where you can collect them. 
  • Please maintain physical distance of at least two metres from anyone else in the area. 

If you would like help selecting books to read, fill out our Build a Book Bag form and Library staff will select books just for you to match what you want to read. You'll be notified when your book bag is ready for pickup.

Do not use our Curbside Holds Pickup Service if you have any symptoms consistent with COVID-19.

Watch the Curbside Holds Pickup Service video to see how it works

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