About the Library

Library Leadership

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Bill Ptacek

Chief Executive Officer (on leave)
Bill joined the Calgary Public Library as its CEO in early 2014. Previously, Bill was the Director of the King County Library System in western Washington state, where he led King County to become the Library Journal's "Library of the Year" in 2011. In his time at the Calgary Public Library, Bill has been busy. He is working hard on developing relationships for the Library with government and community groups and partnerships with the school boards. Among his other initiatives are a full rebranding, a new catalogue and website, a focus on safety at the Central Library, free library cards for all, the growth of the Library’s Foundation, and a refresh in the design and collections at all libraries in the system.

Mark Asberg

Director, Service Delivery, Community Libraries and System Operations
After completing his Master of Library and Information Science degree and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.

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Jackie Flowers

Acting Director, Service Design
Jackie earned her undergraduate degree in business from the University of Western Ontario and a Master of Information degree from the University of Toronto. She joined Calgary Public Library in 2012 as a Community Outreach Librarian. She currently oversees the Service Design team and the Collection department at the Library.

Mary Kapusta

Director, Communications
Mary is an alumna from the University of Toronto and a graduate of the Rozsa Arts Management Program at the Haskayne School of Business. After beginning her career in publishing, Mary was Marketing Manager at Wordfest before joining the National Music Centre in 2013. While there she led major marketing and communications projects that included crisis communications around the 2013 floods, a capital fundraising campaign, national and international media campaigns, content marketing strategies, and the opening of the National Music Centre’s new 160,000 square foot facility in July 2016. She has worked in marketing and communications within the cultural sector for over ten years.

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Paul Lane

Director, Corporate Services
Paul earned an Economics degree from The University of Western Ontario and a MBA degree from the Schulich School of Business at York University in Toronto. Before joining the Calgary Public Library, he gained library and municipal experience at The City of Mississauga. He currently oversees Strategic Planning, Human Resources, Facility Management and Financial Services at the Library.

Sarah Meilleur

Director, Service Delivery, City Centre Community Libraries and Central Library
Sarah completed her undergraduate degree from the University of Calgary and her Master of Library and Information Science degree from the University of Western Ontario. With 10+ years of experience at Calgary Public Library, Sarah has served in a variety of roles, including Manager of the Humanities and Local History department, Manager of Information Services, and Manager of Service Planning. Sarah served as the vice-chair for the Calgary Heritage Authority, and participated in the Century Homes project, which won the Governor General’s Award for Community Programming. She is passionate about the ways in which public libraries transform lives and build community.

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Service Delivery Managers

Donna Bedry — Giuffre Family, Memorial Park, and Louise Riley

Allison Thomson — Nicholls Family

Chelsea Murray — Country Hills, Judith Umbach, and Sage Hill

Jean Ludlam  — Crowfoot, Rocky Ridge, and Bowness

Sara House — Fish Creek, Quarry Park, and Southwood

Shannon Slater — Forest Lawn, Saddletowne, and Village Square

Evette Berry — Nose Hill and Signal Hill

Jessie Campbell — Shawnessy and Seton

Jen Waugh — Service Delivery, Central

Allison Thomson — Support Services, Central

The Service Design department designs, develops, and evaluates a range of system-wide Library programs and services.

Staff members consider the following key areas: civic and digital literacy, early literacy, and services for Indigenous communities, newcomers, children, teens, and readers.

Shauna May, Service Design Manager

Service Design Leads

  • Alayna Many Guns 
  • Carrie Kitchen
  • Kate Schutz
  • Mary Graham
  • Meghan Durieux
  • Myke Atkinson
  • Rosemary Griebel 

Library Administration


Marshall Sumka, Collections
Anne Marie Fryer, Digital Resources
Kari Brown, Collection Development


Patrick Ulrich, Planning and Operations
Steve Donnelly, Operations

Financial Services

Elrose Klause, Controller
Chae Jun, Accounting
David Tickner, Purchasing


Human Resources

Nadia Attah-Effah, Human Resources

Information Technology

Scott Stanley, Information Technology
Bonita Burchat, Information Technology Operations
Carlo Rivas Castagnino, Information Technology Infrastructure
Anton Chuppin, Information Technology Interfaces
Linda McCallum, Information Technology Support

Volunteer Resources and Program Support

Azmin Poonja, Volunteer Resources and Program Support